人角：Pamela Litka和Rand Croxall的质量采访

质量和客户的安心。

Recently, our Executive Vice President at Baker Hughes Digital Solutions President & CEO拉米·Qasem写了一篇关于LinkedIn表达质量对我们品牌的重要性。

“Quality is always a priority for industrial companies like ours; however, too often it can become an abstraction. That’s why we are quite proud ofa video that Digital Solutions developed early this year。它说明了清晰，简单的语言，质量对我们意味着什么：我们的客户的安心设备和流程将在需要时和地点工作。并不那么简单的是，为我们的客户带来了这种安心的广泛工作，尤其是在Covid-19塑造的新世界中。”

今天，我向您介绍了卑鄙的团队，以及对内华达州卑鄙的家族意味着什么。

帕梅拉:

兰德，请告诉我您自己。

兰德：

我在爱达荷州东南部的一个地区长大，气候与明登没有太大的不同，除了没有美丽的内华达山脉山脉和太浩湖，我们必须在该地区享受。我毕业于杨百翰大学，获得了计算机科学学位，并在毕业后不久就从内华达州毕业。我和我美丽的妻子有4个男孩，年龄从14岁到25岁。我喜欢和家人共度时光。我们喜欢在开放时远足，露营和参观主题公园。

帕梅拉:

内华达州贝利的职业历史是什么？

兰德：

我的职业生涯始于25年前的内华达州贝利·内华达州（Benty Nevada），在Adre for Windows工作，担任维持团队的软件工程师。然后，我过渡到Data Manager 2000上的产品开发，之后我有机会使用System 1配置的1.0版。在最初发布系统1时，我担任系统1介绍团队负责人，我花了很多年来管理团队的工程师，并直接与客户，服务工程师和技术支持工程师合作，以解决问题和解决客户问题。2007年，我担任了维持经理的软件，管理团队维持所有软件。在2010年，我扮演了软件运营经理的角色，了解了更多有关业务计划周期，预算和预测的知识。正是在这个角色中，我更多地专注于软件开发，维持流程和程序，并承担了软件组织内外的审计职责。暴露于这些领域导致我目前在质量中的作用。

帕梅拉:

Please share with us your evolving role with BN Quality and how it differs from your previous role(s)?

兰德：

来自软件背景，我向全职质量角色的过渡为与商业，销售，服务和其他商业，跨职能的机会提供了更多与制造业互动和花费时间的机会技术中的小组比我先前的角色要接近得多。在我目前的职位上，我能够领导质量计划，推动持续改进并支持更广泛的团队，因为我们都致力于维护网站ISO 9001认证，重点是质量管理系统的活力和有效性。

帕梅拉:

What are the take-aways from your previous role that you have brought into your role?

兰德：

Working on the sustaining team for several years provided me with many opportunities to work directly with customers, helping to resolve their issues. The experience also highlighted for me the challenges we present to our customers when what we deliver as a business does not work as expected or does not meet customer expectations. This can be very painful for our customers and costly to the business. While developing and sustaining, I spent a lot of time problem solving. What we do in quality also involves a lot of problem solving, facilitation, and working with all functions to ensure we have a robust quality management system throughout the organization.

帕梅拉:

Who does your team comprise of?

兰德：

今年我们很幸运地成为了4人组成的高质量团队 - 致力于Minden设施。我们有瑞安·罗伯茨（Ryan Roberts）最近晋升为领导流程改进专家，专注于支持制造团队。达米安·戈姆伯特（Damien Gombert） - 产品质量工程师，与制造业和工程一起工作，以推动高质量的计划，并在设计和制造产品时支持这两个团队，以及最新的莱坎·安德森（Lequan Anderson）的成员，他在最近担任制造技术人员后加入了。，专注于推动我们的质量管理系统（QMS）指标，领导材料审查委员会，并为客户退货编写正式报告以及许多其他职责。

在解决客户问题，推动持续改进以及提供高质量的产品和服务方面，我们还得到了其他人的巨大支持。感谢我们所有支持和推动质量成果的员工。

帕梅拉:

请通过质量领导者的镜头与我们分享BN质量组织的方向和未来？

兰德：

展望未来，对于国阵质量组织而言，保持严格性并专注于提供良好质量管理系统的基础知识至关重要。我们将继续与跨职能团队合作，以保持高质量的低廉成本，通过强大的内部审计和正式因果分析继续持续改进，并在最近的业务上管理工具和流程的持续过渡重组和改变。此外，我们希望能够帮助企业支持整体业务战略计划。

随着业务结构的最新变化，我们期待让约翰·蒙森（John Monson）加入我们成为内华达州全球质量领袖。约翰将领导整体质量组织，并在全球范围内与所有功能合作，以帮助业务实现我们的战略目标，并将业务转型带入数字解决方案操作系统。

帕梅拉:

在Covid 2020期间，高质量的团队如何旋转以支持我们的客户？他们将如何继续通过大流行到2021年的支持？

兰德：

These are interesting times we now live in. As far as the quality team, we have tried to do our part in minimizing the number of employees at the facility while still maintaining a physical presence in the building to support the manufacturing team. We have been able to successfully adjust schedules to make sure we have someone in the building every day. For those working remote, video conferences and calls have worked very well to keep the team connected while we continue to address issues both inside and outside the facility to support our customers. We are setup to support this model as long as needed going into 2021.

We also worked closely with our ISO Auditor for our periodic site audits with screening requirements, masks and social distancing for in-person audits. Both audits were very successful, allowing us to maintain our ISO 9001:2015 certification. Other audits managed by Tonya Woods and the Technical Regulations and Standards team have been remote audits, all of which have also gone very well.

帕梅拉:

What kind of feedback is the quality team receiving from the BN employees and the customers during the 2020 year that we can grow from and continue to support them with, with the lack of interaction while previously being face to face?

兰德：

我们收到的反馈通常非常积极。在一年中，我们的客户的总净启动子得分有所提高，尽管COVID-19挑战，但目前的交易调查目前增长了17％。当涉及通过关系调查的反馈时，我们略有改进机会。我们必须确保我们对客户的需求做出响应，以便他们知道在需要时与内华达州的班心联系，并且我们都在执行工作时都要注意细节，以使我们的客户满意，同时，每天能够回家对我们所做的工作感到满意。

帕梅拉:

质量对您意味着什么？给我们的员工？给我们的客户？为什么这么重要？

兰德：

Quality, in addition to Safety, Integrity, and Compliance, is critical to the success of the business for us and our customers. It must be at the forefront of what we do, whether designing, manufacturing, or providing service to our customers. Our goal has been and will continue to be delivering the highest quality products and services to our customers. It is important for all of us to remember that we are all critical to quality and we should all do our part to make sure that within our realm of responsibility we are responsible for the quality outputs, whether product or service. We must all do our part to delight our customers and build quality into our products and services, from design to delivery and beyond.

帕梅拉:

您还想强调的是我们尚未讨论的其他内容吗？

兰德：

I would just like to thank everyone for their continued support and dedication to quality. It is everyone’s responsibility. We saw several great examples of stopping the line this year when something did not look right, or trends were going in the wrong direction. We all need to remember that we are entitled and expected to raise concerns, the earlier the better. Doing so helps to ensure we identify issues early, mitigate risks to our customers and the business, and continue to delight our customers with the highest quality of products and service.

兰德·克罗斯（Rand Croxall）高级质量管理人员经理Baker Hughes Company Nevada Nevada新利app

帕梅拉·利特卡（Pamela Litka）营销运营专家贝克·休斯（Baker Hughes）内华达（Nevada）新利app